RAGSaaS & TechnologyCustomer Support
In-product support copilot for a B2B platform
A knowledge assistant grounded in verified docs deflected routine tickets and cut manual support handling.
60%
fewer routine tickets
24/7
instant answers
+18
CSAT points
Support volume was scaling faster than the team. We built a knowledge assistant grounded in the client's verified content.
The challenge
- ◆Rising ticket volume
- ◆Slow first response
- ◆Knowledge scattered across sources
Solution architecture
Knowledge sources→
Ingestion & embeddings→
RAG assistant→
Escalation to human→
Support desk
What we delivered
DiscoverySolution architectureDevelopmentIntegrationTestingDeploymentMaintenance
Tech stack
LangChainVector DBMCPWidget
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